Returns and Refunds Policy

We want you to be happy with every JSK piece. Please review the conditions below before requesting a return or exchange.

Returns and exchanges are accepted for items that are unused, undamaged by the customer, and returned in their original packaging. Because earrings and other jewellery touch the skin, we cannot accept pieces that show signs of wear, perfume, or moisture.

For hygiene reasons, earrings must be returned unworn and in their original sealed or protective packaging.

Please contact us within 48 hours of delivery if your item arrives damaged in transit. Refunds are processed to the original payment method after the returned item has been checked, typically within a few working days.

Refund timelines depend on your bank or payment provider once the refund has been issued.

Reach out on WhatsApp with your order details and we will confirm the next step with you.

Record a clear photo or short video of the sealed package and the item as it arrived, especially for transit damage.

Send your order number and photos through WhatsApp so our Customer Care team can verify the request.

Once verified, we will confirm your exchange or replacement and share the next steps for shipping the item back.